Shipping policy
- I am currently only able to offer shipping to the UK (excluding Northern Ireland), USA and Canada.
- All orders are handmade and dispatched from the UK.
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Processing time: 3–5 business days
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Custom or made-to-order items: May take longer; estimated timelines will be provided on the product page.
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All parcels are sent using tracked international shipping services. You’ll receive a tracking number once your order has shipped.
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Estimated delivery times:
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United States and Canada: 7–14 business days
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UK: 2–5 business days
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Please note that delivery times may vary depending on customs processing and local postal services.
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Customs, Duties & Taxes (for International Orders)
- Orders placed from outside the UK may be subject to import taxes, customs duties, and/or fees once the package reaches your country.
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Buyers are responsible for paying any import charges.
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We do not include these charges in our prices or shipping fees.
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We are unable to estimate what these fees may be, as they vary by country.
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If a parcel is returned to us due to unpaid customs charges, we will refund the item price but not the shipping cost.
- Orders placed from outside the UK may be subject to import taxes, customs duties, and/or fees once the package reaches your country.
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Important Notes
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Please ensure your shipping address is correct at checkout.
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We are not responsible for delays caused by customs or postal services.
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If your parcel arrives damaged, please contact us within 48 hours with photos so we can help.
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If you have any questions about shipping, feel free to reach out via our Contact Page or email us at craicsglass@outlook.com.